Recently, a Bayview resident in the area of Thornton and Venus answered the door to two suspects who claimed to be PG&E employees. They began talking about smart meters and asked to see her PG&E bill. The resident told them that she only received electronic notices and the suspects then asked if they could look up her bill on her home computer. Wisely, the resident refused and shut the door.
PG&E wants to remind customers that PG&E representatives would not ask for personal or banking information over the phone.
PG&E offers the following tips to help protect customers from scams:
Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
- If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E’s presence in the community. If you feel threatened in any way, you should notify local law enforcement immediately.
- Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or they will receive a personal call from a PG&E gas service representative prior to a scheduled visit.
- PG&E’s Credit Department will not ask for personal information or a credit card number over the phone. Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.
- Customers with concerns about the legitimacy of a call about a past due bill, a service request or a request for personal information are encouraged to call PG&E at 1-800-PGE-5000.
PG&E takes security seriously and will actively work with law enforcement to help stop any scam impacting customers. Anyone who has received a call or visit similar to the one described above can report it immediately by calling the police and PG&E at 1-800-PGE-5000.